Refund Policy

Effective October 6, 2026 / Sound Legacy LLC

All sales are final. Licenses, album purchases, and subscriptions are digital and take effect right away, so we don't offer refunds once you have access. The exceptions are listed in section 5.

1. Single track licenses

Licenses can't be refunded once the license is granted and the track is available to download. Please check the license descriptions before you buy. If you're not sure which license fits your project, email us first and we'll help you choose.

2. Album purchases

Album purchases can't be refunded once the album is added to your account.

3. Subscriptions

Subscription payments can't be refunded, whether you pay monthly or yearly.

Monthly: cancel anytime. You keep access until the end of the month you've paid for.
Yearly: cancel anytime. You keep access until the end of the year you've paid for. We don't refund unused months.

To cancel, log in and manage your plan from your account, or email us and we'll cancel it for you.

4. Studio plans

Studio plans follow the same rules as subscriptions. Removing a teacher or leaving seats unused doesn't change the price or lead to a refund.

5. Exceptions

We may refund or credit you if:

You were charged more than once for the same purchase because of a technical error.
You were charged for a renewal after you canceled, because of an error on our side.
The file you received was damaged or unusable, and we can't give you a working copy.

Email us within 7 days of the charge with your order details. Refunds and credits are at our discretion.

6. Enterprise and custom licenses

Enterprise and custom licenses follow the refund terms in their own signed agreement.

7. Chargebacks

If you dispute a charge with your bank without contacting us first, we may suspend your account while we look into it. Most billing problems can be fixed quickly by email, so please reach out to us first.

Questions about a charge

Email support@soundlegacymusic.com or use our contact page.